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Fietsly feedback triage

Every piece of feedback sent through the form is read by an AI model, tagged with sentiment, topic and urgency, and summarised in one line. This dashboard updates on its own. Fietsly is a made-up bike rental company in Enschede.

Try it: leave feedback How it works
1
Google FormA customer submits feedback
2
Google SheetThe response is stored as a new row
AI
Apps Script + GeminiTags sentiment, topic, urgency and writes a summary
4
This dashboardReads a privacy-safe copy without emails
–Feedback received
–Negative share
–Urgent issues
–Average rating (1–5)

What people talk about

Feedback per topic, split by sentiment

PositiveNeutralNegative

Feedback over time

Responses per week, split by sentiment

PositiveNeutralNegative

Urgent issues to act on

Feedback the AI marked as high urgency, newest first

DateTopicChannelSentimentAI summary
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Includes 55 sample responses written for the demo, plus real submissions. New feedback usually appears within a few minutes; the published data refreshes about every 5 minutes. Emails and full feedback texts are never published. Built with Google Forms, Sheets, Apps Script, the Gemini API and Chart.js.